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Posted on: July 10, 2020

Public Notice: City Offices will Resume regular hours for the Public beginning July 13, 2020.

Public Notice

PUBLIC NOTICE

Colonial Heights City Hall and other designated City Offices will 

Resume regular hours for the Public beginning Monday, July 13, 2020.


Colonial Heights City Hall and other designated City Offices will be resuming regular hours for the public beginning Monday July 13.  Please see the guidelines for public access to City buildings and the facility-specific information below.  


When possible, rather than visiting City offices, citizens are still encouraged to call City offices for assistance:

  • For assistance with City Services, please call City offices as listed on the City phone list

  • Or call the City’s Citizens Assistance Line at (804) 520-9266 from 8:30 am to 5:00 pm, Monday through Friday.

Citizens are also encouraged to continue to make City payments on-line or at the large white drop box in the City Hall Parking lot:

  • There are currently NO Credit card fees for online payments - Residents are encouraged to make payments online at www.colonialheightsva.gov/819/Pay-Online

  • The City has a large white drop box in the parking lot if citizens want to drop a payment off for a City bill. It is emptied twice daily. 

General Guidelines for public access to City Buildings:

  • Please wear a mask or face covering while inside the building (for those 10 years old and older unless a health condition prohibits doing so) – Please see Courthouse Information below.

  • Please stay home if you are sick or if you have recently been in close contact with someone suspected of having COVID-19.

  • Please remember to practice six-foot social distancing.

City Hall

  • Public Hours are 8:30 am to 5:00pm, Monday – Friday beginning July 13.

  • Temperature checks for the general public will be done inside the City Hall main lobby.

  • For access to first-floor offices, members of the public will be directed to the desired office once space is available to help maintain social distancing.

  • For second-floor offices, after checking in at the first-floor lobby, a staff member from the second-floor office will come to the first floor to provide assistance to the public and to take the member of the public to the second-floor office, if necessary.

Courthouse

  • Open to the public from 8:00 am to 4:30 pm.

  • ALL visitors 10 years of age or older MUST wear a face covering unless medically exempt (NOT supplied by court staff).

  • Temperature checks and COVID-19 screening required of all visitors and staff.

  • Summons for Unlawful Detainer and Evictions have resumed. 

  • General public visitors are encouraged to make an appointment prior to visiting, utilize online/telephonic services or use the General District Court drop box located in the courthouse lobby.

For more information on status of court operations please call the appropriate Court or Courthouse Office as listed on the City Phone List  or visit: http://www.courts.state.va.us/main.htm


Library

  • Library hours return to the normal schedule on July 13 as follows:

  • Monday, Tuesday, Wednesday – 9:00 am to 7:00 pm.

  • Thursday, Friday – 9:00 am to 6:00 pm.

  • Saturday – 10:00 am to 4:00 pm.

  • Temperature checks for the general public will be done inside the Library near the entrance.

  • Curbside service will still be provided

  • Call the Library at 520-9384 or complete the following form for a curbside request:  http://colonialheightsva.gov/FormCenter/Library-6-6/Book-Request-Form-71-71

  • Library Meeting Rooms will be closed.

Police Department Administration

  • The Police Department lobby is open to the public (open 24 hours a day, 7 days week; a telephone is available in the lobby to request police assistance after administrative office hours).

  • For entering the Police Department lobby, please wear a mask or face covering or wait outside the building for assistance after checking in.

  • Fingerprinting service is now available with a mask or face covering required.  A temperature check will be performed prior to access being provided to the fingerprint area.

Fire Stations

  • Fire Department Administration will be open to the public from 8:30 am to 5:00 pm, Monday – Friday beginning July 13.

  • Temperature checks for the general public will be done upon entry at the Fire Department Administration Office.

  • Fire Stations are still closed to interior public access; however, the public may ring the doorbell outside either Fire Station for assistance.

Colonial Heights Community Center

  • Community Center rentals have resumed with renters required to follow state guidelines.

Colonial Heights Senior Center

  • The Senior Center has reopened with modified program/activities.

  • Public Hours are 8:30 am to 4:30 pm, Monday – Friday, effective July 13

  • Senior Transportation Service is providing medical trips, Food Pantry deliveries, and grocery store trips.

Violet Bank Museum

  • Public Hours are 10:00 am to 5:00 pm, Monday – Saturday, and Sundays 1:00 pm to 6:00 pm.

Recreation & Parks – Other facilities

  • Recreation and Parks Administration - will be open to the public from 8:00 am to 5:00 pm, Monday – Friday effective July 13.

  • Temperature checks for the general public will be done upon entry at the Parks and Recreation Administration Office.

  • Pavilions at White Bank, Lakeview, and Fort Clifton Parks may be rented with renters required to follow any applicable state guidelines.