In an emergency, if you cannot call 911, you can now send a text message to 911 for emergency assistance in the City of Richmond, City of Colonial Heights, Hanover County, Henrico County and Chesterfield County. It may not be available in all areas of Virginia or the United States.
Do:• Call if you can, text if you can’t.• Send a text message to 911 if you are deaf or hard-of-hearing, can’t speak, or it is not safe for you to speak.• Provide the exact location of the emergency in the text message.• If you do not receive a reply by text or if you receive a reply that texting is not available, call 911.
Do Not:• Do not text and drive.• Do not send photos or videos to 911 at this time.• Do not copy others on the message to 911. Text-to-911 cannot include more than one person.
Text-to-911 was implemented in the Richmond Capital Region as the result of a grant awarded by the Virginia Information Technologies Agency in the 2017 fiscal year. For more information about Text-to-911 in the Richmond Capital Region, visit tinyurl.com/captext911. For more information about Text-to-911 nationally, visit https://www.911.gov/issue_textto911.html or https://www.fcc.gov/consumers/guides/what-you-need-know-about-text-911.
You can also view this video about the Text to 911 program here.