Show All Answers

1. Is a deposit required to have water service turned on?

A $150.00 deposit is required for all non-owner occupied dwellings.

2. Where can I pay my utility bill?

Payments for utility bills are handled by the Billing and Collections Office. 

3. What are the hours of operation for the Utility Billing?

The Utility Billing Office at City Hall is open Monday through Friday, from 8:30 am to 5:00 pm.

4. Can I get an extension on my past due water bill?

The maximum extension is 20 days from the due date and you must add a $20.00 fee to the total due. For more information, call Utility Billing at (804) 520-9288.

5. Who do I contact if I need an emergency water turn-off?

During normal operating hours, call Utility Billing at (804) 520-9288. After normal operating hours, call the Police Dispatch at (804) 520-9300.

6. What are water exclusion meters?

Visit our Water Exclusion Meter webpage for details.

7. Are adjustments made due to a plumbing problem?

Adjustments are made on the sewage portion of the bill if the water leak results in no discharge into the sewage system, which is typical of most pipe leaks. The City requires a copy of the plumbing bill before any credit is given. There is no adjustment given for running toilets or dripping faucets. Accounts will be adjusted for only two billing periods for each adjustment. For more information call Utility Billing at (804) 520-9288.

8. If I need to dig on my property, who do I contact before digging?

Call Miss Utility at 1-800-552-7001.

9. How do I have gas service connected?

Call Columbia Gas at 1-800-543-8911.

10. How do I have electric service connected?

Call Dominion Virginia Power at 1-888-667-3000.