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Building Inspections

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1. When do I need a building permit?
2. What types of permits are available?

City Assessor

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1. What is the tax rate per $100?
2. How often is the ownership data updated on the Assessor's database?
3. How was my real estate value determined?
4. Why did the value of my home change?
5. How often is property re-assessed?
6. If I construct a new addition to my home, will it immediately increase the value?

City Attorney

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1. How do I file a claim with the City's insurance carrier?
2. How do I make a complaint about my cable service?

City Council

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1. Does the City Council receive compensation?
2. When does City Council meet?
3. How do I apply to serve on a City Board, Commission or Committee?
4. Who are my City Council members?
5. How do I get an item placed on the Council agenda?
6. How can I contact my City Council members?

City Manager

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1. How can I get a copy of the City Manager's recommended budget?
2. Where can I get an extra copy of the City’s newsletter, the City Focus?
3. Where do I obtain the City Manager's monthly report?

Commissioner of Revenue

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1. Do I need a City decal for my vehicle?
2. Are yard sale permits required in the City?
3. How do I apply for an Elderly Real Estate Exemption?
4. Where do I mail my state tax return?
5. What is the date personal property must be filed?
6. How do you obtain a business license application or business personal property return?
7. What do I need to do when I move or sell a vehicle?

Commonwealth's Attorney

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1. Why do I have to come to court as a witness?
2. What is a subpoena?
3. What if I need an interpreter in court?
4. What happens if I ignore a subpoena?
5. Can my employer legally fire me for appearing in court as a witness?
6. I was recognized for a court date. What does that mean?
7. Why are cases continued?
8. Suppose I receive a subpoena for a court appearance and cannot come to court when the case is scheduled?
9. What compensation is available to crime victims?
10. How does the Commonwealth's Attorney assist crime victims?

Communications

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1. What is the non-emergency phone number to contact Police, Fire, or EMS in Colonial Heights?
2. When should I call 911?
3. When I call 911, what should I do?
4. If I dial 911 by mistake, what should I do?
5. What happens when I dial 911 from my cellular phone?
6. Can you tell where I am when I call 911 from my cell phone?
7. Can the Colonial Heights Emergency Communications Center communicate with the hearing or speech impaired?
8. Why do I reach Emergency Communications when calling after hours about my utility bill?
9. How do I contact a magistrate?
10. Where can I find information on road conditions?
11. Who do I contact if my electricity is out?
12. What is the Keepsafe Program and how can I enroll?

Economic Development

EMS Fare Care

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1. Why does the City have EMS Cost Recovery?
2. What if I don’t have insurance and I can’t afford to pay?
3. How does the billing process work?

Finance

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1. How can I obtain a copy of the City of Colonial Heights' annual budget?
2. How can I get a copy of the City of Colonial Heights' financial report?

Fire & EMS

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1. Do you bill for hospital transports, and if I don't have insurance, will you still transport me?
2. Who do I call to apply and pay for ambulance transportation (Fare Care)?
3. What fireworks are allowed in Colonial Heights?
4. Can I burn leaves or brush in the City?
5. Are campfires allowed in the City?
6. Why did a fire engine come to my house when I called for an ambulance?
7. If I have a fire at my home, is there a charge for Fire Department response?
8. Will the Fire Department remove an animal from my house?
9. Does the fire department give out free smoke detectors?
10. Can I use a gas or charcoal grill at my apartment?
11. I have information about a fire or possible arson, who do I need to call?
12. Why do fire trucks and ambulances from different localities come to my house?
13. Will the Fire Department conduct a Fire Inspection on my residence?
14. What are the requirements for smoke detectors in a residence?
15. Do I need a carbon monoxide detector in my residence?
16. Does the Fire Department install child safety seats in vehicles?
17. Are there Fire Department requirements for the construction of a building?

Home Repair Grant

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1. What kinds of repairs or improvements are eligible for a home repair grant?
2. What are the income requirements for a home repair grant?
3. Where does the money that pays for services provided by the Home Repair Program come from?
4. Whose income do I have to include when applying for the Home Repair Grant program?
5. Is anyone eligible for the Home Repair Program?
6. Do I have to pay the City back for any of the work done to my home with a CDBG grant?
7. Will the CDBG Home Repair program provide material so I can do all or some of the work myself?
8. Where may I obtain an application for a home repair grant?

Human Resources

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1. How do I apply for a job opportunity with the City of Colonial Heights?
2. How do I find out about job opportunities with the City?
3. How do I file for unemployment?
4. Does the City hire youth?
5. How do I obtain a work permit for a teenager?
6. How do I find out about the status of my employment application?
7. What is the screening process for applications?

Library

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1. Does the library accept book requests?
2. How do I apply for a library card?
3. What if you don't have the book I need?
4. Does the library offer wireless internet service?
5. May I bring in my old books to donate to the library?
6. Does the library offer notary service?
7. Does the library have a public computer center?
8. Do you have a meeting room for public use?
9. Do you have a copy machine?
10. Do you offer children's programs at the library?
11. Does the library have opportunities for volunteers?
12. What kind of media do you offer in your collection?
13. What types of genealogy resources are available at the Library?
14. Does the library have a book sale?
15. Do you have online reference material resources for academic research?

Main

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1. How do I contact a city department?
2. Where can I find the answers to my frequently asked questions?

Planning and Zoning

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1. When is a plan of development required?
2. How do I submit a plan of development?
3. How do I request a variance to the zoning ordinance?
4. How do I secure relief from the Board of Zoning Appeals?
5. How do I obtain a sign permit?
6. How much wall signage is allowed in commercial areas?
7. Do I need a permit to replace an existing commercial sign face?
8. What is the maximum height allowed for a fence in the rear yard?
9. Do I need a permit to build a fence?
10. What kinds of repairs or improvements are eligible for a home repair grant?
11. How do I obtain a fence permit?

Police

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1. How do I apply for a concealed handgun permit?
2. If I am a victim or a witness of a crime do you provide any type of victim/witness assistance?
3. Is hunting permitted in the City of Colonial Heights?
4. I forgot to display my handicap placard and received a ticket. Is there anything that can be done?
5. Where can I go to get my fingerprints taken for a new job?
6. Where can I obtain information on your City's crime statistics?
7. How do I contact the Police Officer who is handling my case?
8. How do I get an alarm permit?
9. How do I hire an off duty Police Officer for security?
10. Does the Police Department have a Citizen's Ride-Along program?
11. Am I required to register my bicycle in the city?
12. When I am on vacation, can I request that the Police Department check my home while I am gone?
13. Do animals have to be registered in the city and what is the process?
14. How can I obtain a copy of an Accident Report?

Property Maintenance

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1. How do I report an inoperable/junk vehicle on private property?
2. How do I report tall grass?
3. How do I report a violation of a boat or trailer parked on private property?
4. How do I report trash, garbage, refuse, rubbish, litter, or other substances which might endanger health, comfort or general welfare of other residents in the City?

Public Works

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1. What are the hours of the City's Recycling Center?
2. How can I get a new recycle bin?
3. How can I dispose of household items that won't fit in my trash cans?
4. What time of day should I put my trash cans on the street?
5. How do I get additional waste cans and what is the cost?
6. What is the collection day for household trash?
7. What is the collection day for recyclables?
8. How do I obtain a replacement trash can?
9. How do I dispose of household hazardous waste?
10. Who do I contact about a drainage problem?
11. Who do I contact about having a tree trimmed or removed from a public right of way?
12. Who is responsible for repairs to an existing driveway or the installation of a new one?
13. How do I determine if a tree is on city property?
14. How do I get my leaves removed from the sidewalk/roadside in front of my property?
15. Who do I contact about a sidewalk that is broken?
16. How often are the streets swept in our neighborhood?
17. How do I report a pothole or other depression that needs to be fixed?
18. When will my street be treated and/or plowed?
19. How do I report high grass that needs to be cut in a public right-of-way?
20. How do I report a street light that is out?

Purchasing

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1. What bids or proposals are currently being requested?
2. How do I get placed on the City's bid list?
3. How can I find out who was awarded a bid from the City of Colonial Heights?
4. Does the City of Colonial Heights pay taxes on purchases?

Recreation & Parks

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1. How do I sign up for a Recreation activity or event?
2. Do I need to fill out any paperwork for facility or park pavilion reservations?
3. What are the hours of operation for the parks?
4. Do I have to be a resident to rent the Community Building?
5. Do I have to be a resident to rent a pavilion?
6. How much does it cost to rent a pavilion?
7. Can I have alcoholic beverages on the premises of a Recreation and Parks rental facility?

Registrar

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1. How do I become a candidate for City Council or School Board?
2. How do I check if I'm already registered to vote?
3. How do I register to vote?
4. Where do I go to vote?
5. How do I vote absentee?
6. Who are my Local Election Officials?
7. Who are my State Election Officials?
8. Which candidates are on the ballot for this election?

Rental Inspection Program

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1. What fees are involved with the rental inspection program?
2. What is the frequency of inspection for a rental unit in the rental inspection program?
3. What happens if a rental unit loses the four year exemption from the rental inspection program?
4. What do I do if I sell a rental property in one of the rental inspection program districts?
5. What happens to a rental property owner if they fail to notify the city about their property?

Senior Center

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1. What are the hours of operation for Senior Transportation?
2. Do individuals who are in wheelchairs need a companion in order to utilize transportation services?
3. What are the requirements to qualify for senior transportation services?
4. If there is inclement weather, do you still operate Senior Transportation?
5. Do I need to make an appointment in advance for Senior Transportation?
6. Is there a fee to use Senior Transportation services?
7. What are the hours for the Senior Center?

Sheriff

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1. Where is the Colonial Heights jail?
2. How do I visit an inmate in jail?
3. What items are not allowed in the Courthouse?
4. Does the Sheriff authorize any alternative sentencing programs?
5. Can I be notified when an inmate is going to be transported or released from jail?

Treasurer

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1. Can I use my debit / credit card in the office?
2. Can I pay my taxes and Utility Bills online?
3. What are the current tax rates?
4. When is the last day that I can pay my taxes to avoid penalties and interest, and is there a grace period?
5. Where can I get information on delinquent Real Estate tax sales and auctions?
6. When are dog and cat tags due?
7. Does Colonial Heights still require City Decals?
8. How can I get a receipt for my paid taxes?

Utility Billing

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1. Is a deposit required to have water service turned on?
2. Where can I pay my utility bill?
3. What are the hours of operation for the Utility Billing?
4. Can I get an extension on my past due water bill?
5. Who do I contact if I need an emergency water turn-off?
6. What are water exclusion meters?
7. Are adjustments made due to a plumbing problem?
8. If I need to dig on my property, who do I contact before digging?
9. How do I have gas service connected?
10. How do I have electric service connected?

Youth & Human Services

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1. How do I report suspected abuse of a child?
2. Do you offer parenting classes?
3. Do you offer tutoring programs for children with academic problems?
4. Where can I get help with a truant child?
5. Where can I find jobs available for teens and are they required to have a work permit?
6. Where can I receive help as a victim of domestic violence?
7. Where can I get information or assistance for teen pregnancy?
8. Where can I find information on counseling for my child in Colonial Heights?
9. How do I obtain custody or get needed child support?
10. How do I apply for the WIC program or food stamps?
11. Where can I get information about the local school system in Colonial Heights?
12. Are there summer youth programs offered in Colonial Heights?
13. Where can I get information on babysitting classes or a referral for a babysitter?
14. How do I join the Youth Advisory Council (YAC)?
15. Is there a curfew for youth in Colonial Heights?
16. How can I find information on area day care services or before/after school care?
17. How do I obtain information on places to stay and needed services relating to homelessness?
18. How do I get my child involved in the Kids' After School Program?