When I call 911, what should I do?
Remain calm and speak in a clear voice. Do not panic or yell or into the phone. This will make it extremely difficult for call takers to understand what you are saying. Answer all of the call taker’s questions such as, what happened, where did it happen, are there weapons, are their injuries, who is involved, are the suspects still there, etc.

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1. What is the non-emergency phone number to contact Police, Fire, or EMS in Colonial Heights?
2. When should I call 911?
3. When I call 911, what should I do?
4. If I dial 911 by mistake, what should I do?
5. What happens when I dial 911 from my cellular phone?
6. Can you tell where I am when I call 911 from my cell phone?
7. Can the Colonial Heights Emergency Communications Center communicate with the hearing or speech impaired?
8. Why do I reach Emergency Communications when calling after hours about my utility bill?
9. How do I contact a magistrate?
10. Where can I find information on road conditions?
11. Who do I contact if my electricity is out?
12. What is the Keepsafe Program and how can I enroll?