Who do I contact about a sidewalk that is broken?

Please submit an online service request or call (804) 520-9372 during normal business hours of 8:00 am to 4:00 pm, Monday through Friday.

The City is responsible for repairing sidewalks, curbs and gutters located in the public right of way. After receiving a report of damage, a supervisor will inspect the area and place the damaged location on a priority schedule. Due to limited funding, we are only able to repair a limited number of sites every year. Repairs are prioritized by a number of important factors, including the extent of damage and the site's proximity to schools, churches, and other public buildings. Of course, especially hazardous sites are repaired immediately. If you would like to know where your request is on the schedule, please call the number listed above. If you believe the damage is due to a City owned tree, please be sure to notify us. If tree roots are causing the damage, the City's Tree Inspector will first assess the situation to determine a course of action (root pruning, removal, etc.). Because the City takes great pride in its trees, the tree in question will not be automatically removed. Each situation must be evaluated individually to determine the best approach.

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1. What are the hours of the City's Recycling Center?
2. How can I get a new recycle bin?
3. How can I dispose of household items that won't fit in my trash cans?
4. What time of day should I put my trash cans on the street?
5. How do I get additional waste cans and what is the cost?
6. What is the collection day for household trash?
7. What is the collection day for recyclables?
8. How do I obtain a replacement trash can?
9. How do I dispose of household hazardous waste?
10. Who do I contact about a drainage problem?
11. Who do I contact about having a tree trimmed or removed from a public right of way?
12. Who is responsible for repairs to an existing driveway or the installation of a new one?
13. How do I determine if a tree is on city property?
14. How do I get my leaves removed from the sidewalk/roadside in front of my property?
15. Who do I contact about a sidewalk that is broken?
16. How often are the streets swept in our neighborhood?
17. How do I report a pothole or other depression that needs to be fixed?
18. When will my street be treated and/or plowed?
19. How do I report high grass that needs to be cut in a public right-of-way?
20. How do I report a street light that is out?